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May 23
2008

Innovating Value

Posted by Simon Shah in valuemarketing innovationmarketing in a recessionmarket convergence

The significance of the term ‘value' when considering marketing cannot be underestimated and signifies the association in the mind of the prospect organisation of the vendor's 'total marketing offering' against its cost and will most likely be compared to similar direct competitive offerings as well as some indirect offerings in the marketplace. The key term here is ‘total marketing offering' and

May 21
2008

How often do you walk in your customer and non-customer shoes?

Posted by Simon Shah in valuemarketing innovationmarket researchmarket convergence

I was reading an article recently about a B2B supplier who had been supplying parts for industrial engineers. They had been supplying their catalogue on CD-ROMs for years yet many engineers reported that they weren't using it, even though it was more up to date than the paper catalogue. When the B2B supplier asked why, they were unable to articulate the reasons. It was only after a research team

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